Flooring Failure Investigation
Investigate the reported concern — without assuming the cause.
A flooring failure investigation looks at reported symptoms alongside relevant installation, substrate, moisture, and site conditions. Not every flooring failure is caused by moisture.
Who it helps
Owners, property managers, contractors, attorneys, and adjusters who need an independent investigation of a reported flooring concern.
When it's relevant
When a flooring system shows a reported concern — cupping, lifting, adhesive failure, or other symptoms.
What's included
- Review of reported symptoms and relevant history
- Examination of installation, substrate, moisture, and site conditions
- Appropriate testing where indicated
- A written report of observations and what the evidence supports
Site access
Requires access to the affected flooring and, where applicable, the substrate.
What you receive
- A documented investigation of relevant conditions
- Measured values where testing is performed
- Findings limited to what the evidence supports
- Stated limitations and next steps
Limitations
- The investigation does not assume every failure is moisture-related.
- Hardwood, engineered wood, resilient flooring, and other systems are addressed within confirmed expertise.
- Findings are limited to observed conditions and available evidence.
Common questions
Will the investigation prove who is at fault?
The investigation documents what the evidence supports. It does not guarantee a determination of fault, insurance coverage, or a litigation outcome.